Effective Date: January 1, 2022
Welcome to UrbanGym.store. We are committed to delivering your order quickly, securely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Our goal is to provide a reliable shopping experience with Free Worldwide Shipping on every order.
UrbanGym.store proudly ships to customers around the world.
No matter where you're located, we strive to deliver your purchase safely and efficiently through trusted shipping partners.
We proudly offer:
There are no minimum purchase requirements to qualify for free shipping.
After your order has been successfully placed, our fulfillment team begins preparing it for shipment.
Typical processing includes:
Processing Time:
1–2 Business Days
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, estimated delivery is:
7–10 Business Days
Please note that delivery times are estimates and may vary depending on:
While most packages arrive within the estimated timeframe, occasional delays may occur due to factors outside our control.
Once your order has been dispatched, you'll receive a shipping confirmation email.
This email typically includes:
Please allow a short period for tracking information to become active after shipment.
Every eligible shipment includes tracking information.
Customers can monitor shipment progress using the tracking details provided in the shipping confirmation email.
If you experience any issues with tracking, our customer support team is happy to assist.
We currently ship to most countries and regions worldwide.
However, delivery availability may occasionally be affected by:
If shipping is unavailable to your destination, we will notify you promptly.
International orders may be subject to customs inspections depending on local regulations.
Any applicable customs duties, import taxes, or government fees are determined by the destination country's customs authority.
Customers are responsible for complying with local import regulations where applicable.
Please ensure your shipping address is accurate before completing your purchase.
UrbanGym.store cannot guarantee successful delivery if incorrect information is provided, including:
If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before shipment.
If your package appears to be lost during transit, please contact our support team.
We'll work with the shipping carrier to investigate the shipment and help determine the most appropriate resolution.
Customer satisfaction remains our priority throughout the process.
While we work hard to meet our estimated delivery times, delays may occasionally occur due to:
We appreciate your patience and understanding should unexpected delays arise.
If your package arrives damaged, please contact us as soon as possible.
To assist with your claim, please provide:
Our team will review your case promptly and provide an appropriate solution.
If your order contains multiple products, they may occasionally be shipped separately to improve delivery efficiency.
In such cases, you may receive multiple tracking numbers.
Throughout the shipping process, you may receive updates regarding:
These notifications help keep you informed about your purchase.
Since 2022, UrbanGym.store has been committed to providing customers with:
Every order is handled with care to ensure your products arrive safely and ready for your next workout or adventure.
If you have any questions regarding shipping, please contact us.
UrbanGym.store
Address
26 Migneault Ave
Kapuskasing, ON P5N 3G5
Canada
Phone
(800) 459-6415
Thank you for choosing UrbanGym.store. We appreciate your trust and look forward to delivering quality gym bags and fitness essentials to customers around the world.