Effective Date: January 1, 2022
Welcome to UrbanGym.store. We value every customer and are committed to providing high-quality gym bags, travel duffel bags, fitness totes, and sports accessories. If your purchase doesn't meet your expectations, we're here to make the return process simple, transparent, and hassle-free.
Please read our Return & Refund Policy carefully before making a purchase.
We proudly offer FREE 30-Day Returns on all eligible orders.
If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after your package has been delivered.
Our goal is to ensure every customer shops with complete confidence.
UrbanGym.store covers the cost of eligible returns.
There are no restocking fees and no hidden return processing charges for approved return requests.
To qualify for a return, products should:
Products that have been lightly inspected are generally acceptable.
Although every order is carefully inspected before shipping, damage may occasionally occur during transportation.
If your package arrives:
Please contact us as soon as possible.
To speed up the process, please include:
Our support team will review your request promptly and work toward the best possible solution.
If you receive a product different from what you ordered, we'll make it right.
Once verified, we may offer:
There is no additional cost to you for errors caused by our fulfillment process.
After we receive and inspect your returned item, we'll notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method.
Financial institutions may require additional processing time before the refund appears on your statement.
If you'd prefer another product instead of a refund, please contact our customer support team.
We'll gladly assist you with exchange options whenever available.
Orders may usually be canceled before they have entered processing or shipment.
Once an order has shipped, it can no longer be canceled, but it may still qualify for our 30-day return policy.
If you wish to cancel your order, please contact us as quickly as possible.
Returns may not be accepted if products have:
Each situation is evaluated individually to ensure fairness.
Returning an item is easy.
Email our support team.
Email: support@UrbanGym.store
Include:
Our support team will review your request and provide return instructions.
Prepare the package according to the provided instructions.
Once your return is received and inspected, we'll process your refund or exchange.
Typical processing times:
Since 2022, UrbanGym.store has focused on providing products that combine quality, durability, and functionality.
If something isn't right, we'll always do our best to provide a fair and timely solution.
If you have any questions regarding this Return & Refund Policy, please contact us.
UrbanGym.store
Address
26 Migneault Ave
Kapuskasing, ON P5N 3G5
Canada
Phone
(800) 459-6415
We appreciate your trust in UrbanGym.store and thank you for shopping with us.