Effective Date: January 1, 2022
Welcome to UrbanGym.store. We believe that outstanding customer service is just as important as offering high-quality products. Whether you need assistance before placing an order or support after your purchase, our team is here to help.
Our goal is to make every interaction with UrbanGym.store professional, friendly, and efficient.
If you have any questions regarding our products or services, please don't hesitate to contact us.
We are happy to assist with:
Our dedicated customer support team strives to respond to all inquiries as quickly as possible.
UrbanGym.store
Established in 2022
Specializing in:
UrbanGym.store
26 Migneault Ave
Kapuskasing, ON P5N 3G5
Canada
Email is the fastest way to reach our customer service team.
We aim to respond within 24 business hours, and often much sooner.
Please include your order number whenever possible to help us assist you more efficiently.
Phone
(800) 459-6415
If you prefer speaking with a member of our team, feel free to contact us during business hours.
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday
Closed
Although our office operates during these hours, our online store is available 24 hours a day, 7 days a week.
UrbanGym.store proudly serves customers around the world.
We currently offer:
No matter where you are located, we are committed to providing a smooth shopping experience from checkout to delivery.
To help us resolve your request as quickly as possible, please include the following information when contacting our support team:
Providing complete information allows us to respond more efficiently and minimize delays.
Our team regularly helps customers with:
Need help locating your shipment? Contact us with your order number, and we'll help you track its progress.
Questions about delivery times, international shipping, or tracking updates? We're here to assist.
If you're not completely satisfied with your purchase, our support team will guide you through our free 30-day return process.
Need help choosing the right gym bag? We can recommend products based on your fitness routine, travel needs, or daily lifestyle.
If you encounter any technical issues while shopping, let us know so we can help resolve them quickly.
Since launching in 2022, UrbanGym.store has remained committed to delivering:
Every customer deserves exceptional service, and we continually strive to improve every aspect of your shopping experience.
We're always happy to hear from our customers.
Whether you have a question before placing an order, need assistance after delivery, or simply want to learn more about our products, our team is ready to help.
Thank you for choosing UrbanGym.store.
We appreciate your trust and look forward to supporting your active lifestyle with dependable products and outstanding customer care.
UrbanGym.store
Address:
26 Migneault Ave
Kapuskasing, ON P5N 3G5
Canada
Email:
support@UrbanGym.store
Phone:
(800) 459-6415
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday: 10:00 AM – 4:00 PM (ET)
Sunday: Closed
Shipping: Free Worldwide Shipping (7–10 Business Days)
Returns: Free 30-Day Returns & Refunds